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• Contact List Compliance
• Message Content Compliance
• Complaints Procedure

Organisations using Sentori user must:

• Abide by both the letter and the spirit of this policy on unsolicited commercial emails
• Put procedures in place to ensure that when contact data is collected the person providing the information clearly opts-in to receive further communications.
• Include in all emails a link which will give the contact the opportunity to unsubscribe from further communications.
• Ensure that such ‘unsubscribe’ links in the email are clear, unambiguous and easy to use.  It must be made clear to the contact exactly what communication streams they will be removed from if multiple streams exist, and there should always be a ‘global’ unsubscribe option.
• Put procedures in place to ensure that a request be made by a contact to be removed from email communications by any means other than by following a link in an email (for example by letter or telephone call) will be auctioned in a timely manner and that all such requests are honoured.